ITSM: IT Service Management Definition, Benefits & Tools | Atlassian
IT Service Management (ITSM) is a set of processes used to manage the design, plan, and delivery of services. Explore processes, benefits, and how-tos.
What is a service request? | Atlassian
Service Request Management enables IT teams to quickly and easily fulfill customer requests. Check out the process and best practices.
What Is ITIL? Core Principles & Best Practices | Atlassian
ITIL is the world’s leading framework for IT service management (ITSM), continuously evolving to meet the changing needs of organizations worldwide. Since its introduction in the 1980s, ITIL has grown …
ITIL Service Strategy: Align IT with Business Goals | Atlassian
Understand ITIL Service Strategy and its importance in aligning IT services with business objectives with this in-depth guide.
How service request management works in Jira Service Management
Everything you need to know about service request management in Jira Service Management. Best practices, step-by-step guides, and tutorials to get started.
How change management works in Jira Service Management
Your IT service project template in Jira Service Management comes with a change management workflow. This workflow enables you to record, assess, approve, and implement change requests.
IT Change Management: ITIL Framework & Best Practices - Atlassian
IT Change Management minimizes risk while making changes to systems and services. Learn about the change management process, its importance, best practices
The complete guide to Enterprise Service Management (ESM) | Atlassian
What is Enterprise Service Management? Learn how to implement ESM for better service delivery in this guide.
How incident management works in Jira Service Management
Everything you need to know about incident management in Jira Service Management. Best practices, step-by-step guides, and tutorials for getting started.
Continual Service Improvement (CSI) in ITIL | Atlassian
Recognizing areas for improvement and making incremental changes is the core principle of ITIL continual service improvement (CSI). This guide discusses how and why modern IT teams …