CRM platform Hubspot changed its AI pricing model to be based on outcomes rather than access. Traditional access pricing ...

The translation capability is built into the native Zendesk Contact Center experience. A customer’s language can be ...

Jack Jachner, Vice-President Cloud, North America Region, at Alcatel-Lucent Enterprise (ALE), is focused on accelerating the shift to the cloud with new subscription-based models for the voice and ...

With nearly 20 years in telecom, Steve has managed products, partners, and product marketing activities around the globe. He joined XO in 2010 to launch its international product offerings and in 2012 ...

On Sep. 30, 2026, No Jitter will stop publishing. We’re grateful to all those who read our publication over the last two decades.

AI adoption has influenced how organizations use and measure customer experience technology stacks. As a result, ...

CRM convergence, 2026's first eight months reveal how context and human oversight drive customer experience gains.

Businesses need voice-based AI agents that can interact naturally, quickly and follow established processes. With Alma, ...

Jimmy Vaughan is the National Technical Director of UC Solutions at Crestron. Jimmy is an expert in Microsoft Skype for Business and Teams room systems and also holds expertise developing products for ...

Analyst Dave Schubmehl speaks with No Jitter about agentic AI and what organizations should know when implementing this tool.

Increasingly, customers can buy work rather than access to the software used to do it. This changes what customers buy and ...

Customer service implementations are a primary use case for those many organizations already aboard the agentic AI train. Orchestration, observability and governance are necessary technical systems ...