Salesforce and NVIDIA today announced Koa, Salesforce's first CRM reasoning model for Agentforce, built on NVIDIA Nemotron to help agents reason through complex, multi-step workflows and use the right ...

Winners of our Leaders designation are the ultimate put-the-customer-first companies. Making full use of advancements in artificial intelligence, these vendors provide the tools that develop ...

Customers have mixed feelings using generative artificial intelligence for customer support. A full 50 percent of them say their interactions are easier when companies use genAI, yet 87 percent say it ...

OptifiNow, a provider of customized CRM and sales automation solutions for the mortgage, insurance, and consumer finance industries, has integrated with Meera AI, providers of an engagement platform ...

ChurnZero, a customer growth platform and services provider, today launched Retrospective, an artificial intelligence agent that automatically analyzes accounts when they are marked as churned.

Viral Nation has launched AI Discovery, its social-first generative engine optimization (GEO) offering to help companies shape the signals, authority, narrative, and intelligence that influence how ...

Pope Leo XIV wrote 42,000 words this year warning the world about AI stripping accountability from human decisions. Then his own bank’s AI-powered customer service line hung up on him. The two events ...

The CXO conversation around agentic AI has significantly changed. No more questions such as “By how much it has reduced AHT?” Or: “How much has it cut costs?” The asks are tougher today: “By how much ...

Thryv, providers of a cloud platform for local service businesses, has integrated with Breesy AI, a platform that serves as an artificial intelligence operating layer. Together, Thryv drives inbound ...

Algolia has launched Dynamic Facets, which automatically surfaces the most relevant filters based on shoppers' active searches. Algolia's Dynamic Facets intelligently adapts the filtering experience ...

For decades, fraud has been treated as a security problem. It lives in the risk department. It reports to the CFO, occasionally the CISO, and shows up in board decks as a compliance line item. The CRO ...

CTM, a conversation analytics company, has launched a native OpenAI Ads attribution and conversion integration and AskCTM, an in-platform artificial intelligence agent that makes CTM's AI features ...