Salesforce and NVIDIA today announced Koa, Salesforce's first CRM reasoning model for Agentforce, built on NVIDIA Nemotron to help agents reason through complex, multi-step workflows and use the right ...

Max Factory Group, a leading Italian retail chain with 48 stores across seven regions, integrated the Vonage Messages API via WhatsApp and Vonage Conversational Connect, a multichannel messaging ...

Guitar Center, the leading retailer of musical instruments, lessons, repairs, and rentals in the United States, was an early adopter of Acxiom's expanded Digital Recognition capabilities, and the ...

LAS VEGAS — Artificial intelligence is causing the biggest shift in customer experience in a generation, Genesys Chairman and CEO Tony Bates said during his keynote at the Genesys Xperience 2026 ...

Winners of our Leaders designation are the ultimate put-the-customer-first companies. Making full use of advancements in artificial intelligence, these vendors provide the tools that develop ...

SurveyMonkey today launched Today's SurveyMonkey, a reimagined platform for scaling organizations to access real human insights. From the moment teams sign in, SurveyMonkey now offers a personalized ...

Integrate, providers of a lead management and data governance platform for B2B marketing teams, has acquired CaliberMind, a go-to-market intelligence, attribution, and marketing analytics platform ...

LAS VEGAS --- Though many companies have already adopted artificial intelligence, the biggest growth for the technology and benefits for users remain in the future, Scott Cravata, Genesys chief ...

ZoomInfo, a go-to-market platform provider, has updated ZoomInfo MCP on >Salesforce's AgentExchange, helping users reach ZoomInfo's verified GTM data directly inside Slack AI. The integration connects ...

Columbia Bank prides itself on being "the business bank of choice" and "the easiest bank to do business with." Those concepts were challenged when the Tacoma, Wash.-based bank bought Pacific Premier ...

Dialpad, a customer experience platform provider, has partnered with Glean to connect the intelligence captured in customer conversations with broader enterprise knowledge. Dialpad also joined the ...

Consumers are using artificial intelligence for shopping more and more as time goes on. PYMNTS surveyed nearly 6,0000 consumers and more than 1,100 merchants for its June Global Digital Shopping Index ...