PwC leaders explain how AI agents, connected data, and intelligent enterprise models are reshaping the future of CRM ...

CX Today covers news including Brand Reputation Management, Knowledge Management, Large Language Models (LLMs), Sentiment Tracking, Social Listening and more.

Does the TTEC agentforce contact center deployment tell buyers everything they need to know about installing an agentic ...

Salesforce reportedly explores a $2BN Listen Labs deal as OpenAI pushes AI safety rules and Sprinklr advances AI-powered ...

From Wipro’s 20,000 employee workforce redesign to Microsoft’s new WEM tools, AI is reshaping how businesses manage their ...

Contact center modernization now depends on cloud migration, AI governance, data quality, and change management. Here’s what ...

This week’s contact center news includes Zendesk voice translation, Genesys AI orchestration, RingCentral’s Mets deal, and ...

Vendors are competing to make fragmented customer data useful, as AI agents increase demand for trusted, actionable customer ...

EY’s Patricia Camden explains the human tempo gap and how CX leaders can build trustworthy, customer-controlled AI experiences.

Zendesk Real-Time Voice Translation promises lower multilingual contact center costs, but latency and escalation limits ...

AI agents are gaining access to enterprise systems. Anthropic, Concentrix, Zscaler and Proofpoint reveal the emerging CX ...

Anthropic is adopting ZDR for Mythos and Fable 5.1 after enterprise feedback, intensifying the frontier AI data protection ...