Focused on accessing one-time discounts or promotions, consumers typically delete recently downloaded retail apps. But useful ...

Personalization and close carrier collaboration can help shippers win in a space where Amazon and Walmart loom large, COO ...

It’s fashionable to use AI to find deals, but consumers won’t delegate purchase decisions, an ACI Worldwide survey found.

The home goods retailer conducted customer research and focus groups, as well as CRM and behavioral testing to create the new ...

Apps like Dick’s Sporting Goods’ GameChanger build customer relationships and generate useful insights beyond what ...

Customers expect a clear path to cancellation, and when brands fail at that “you are probably ruining your chances of having them be a customer ever again,” Recurly’s Rachel Sheriff said.

The share of those who say AI will make holiday shopping easier is down year over year, but most shoppers trust it with shipping updates or product research, a Sinch survey found.

In deciding where to automate, organizations are prioritizing internal efficiency goals over CX data about what their customers want, a CallMiner survey found.

Real transformation is going to happen when we’re creating omnichannel, end-to-end personalization, and to do that, we have ...

There's a generational shift among consumers as they bring AI into their purchasing process, according to a Mastercard report ...

The mortgage lender is using voice AI agents so that their loan officers can spend more time on the phone with borrowers.

AI assistance is only as good as the data it’s grounded on; decisions based on any single data point or disjointed systems ...