Personalization and close carrier collaboration can help shippers win in a space where Amazon and Walmart loom large, COO ...

The home goods retailer conducted customer research and focus groups, as well as CRM and behavioral testing to create the new ...

Customers expect a clear path to cancellation, and when brands fail at that “you are probably ruining your chances of having them be a customer ever again,” Recurly’s Rachel Sheriff said.

It’s fashionable to use AI to find deals, but consumers won’t delegate purchase decisions, an ACI Worldwide survey found.

The share of those who say AI will make holiday shopping easier is down year over year, but most shoppers trust it with shipping updates or product research, a Sinch survey found.

Real transformation is going to happen when we’re creating omnichannel, end-to-end personalization, and to do that, we have ...

A fourth (27%) of teenage survey respondents said they’re likely to use a fully AI-run shopping assistant that provides product recommendations, selects between items and makes purchases based on ...

The loyalty program space is crowded and largely similar. Features like points and tiers have become table stakes, and consumers are more interested in the idea of rewards than they are to actually ...

Voice AI agents are one of the most discussed use cases for agentic AI in customer service. Billed as being able to hold natural-sounding conversations, voice AI agents can collect information from ...

Regal has launched a paid loyalty program, Regal Rewards+, that offers one free movie ticket per month and four discounted tickets per month that can be used on friends or family, the movie theater ...