Focused on accessing one-time discounts or promotions, consumers typically delete recently downloaded retail apps. But useful ...

Personalization and close carrier collaboration can help shippers win in a space where Amazon and Walmart loom large, COO ...

The home goods retailer conducted customer research and focus groups, as well as CRM and behavioral testing to create the new ...

It’s fashionable to use AI to find deals, but consumers won’t delegate purchase decisions, an ACI Worldwide survey found.

Customers expect a clear path to cancellation, and when brands fail at that “you are probably ruining your chances of having them be a customer ever again,” Recurly’s Rachel Sheriff said.

Apps like Dick’s Sporting Goods’ GameChanger build customer relationships and generate useful insights beyond what ...

The share of those who say AI will make holiday shopping easier is down year over year, but most shoppers trust it with shipping updates or product research, a Sinch survey found.

Real transformation is going to happen when we’re creating omnichannel, end-to-end personalization, and to do that, we have ...

There's a generational shift among consumers as they bring AI into their purchasing process, according to a Mastercard report ...

Regal has launched a paid loyalty program, Regal Rewards+, that offers one free movie ticket per month and four discounted tickets per month that can be used on friends or family, the movie theater ...

The mortgage lender is using voice AI agents so that their loan officers can spend more time on the phone with borrowers.

AI assistance is only as good as the data it’s grounded on; decisions based on any single data point or disjointed systems ...