At Total Retail Tech 2026, Fossil Group senior director of transformation Kendra Horne shared insights into her transformation approach.

Recent research highlights that retailers improving their total experience aren't simply adding new capabilities; they're ...

An AI agent may already know what the customer wants, what they're willing to spend, where they're located, and whether they need shipping or pickup. That journey exists before the customer ever gets ...

As more retailers build marketplaces and more sellers use multiple platforms, access and product selection alone become less ...

Amazon.com says it has cut off Meta’s new Muse personal AI agent from shopping on its marketplace on behalf of customers, after attempting unsuccessfully to get the Facebook parent company to ...

Over the past few years, the holiday shopping season — and holiday marketing, in turn — has undergone a massive shift.

Toys R' Us is launching its biggest U.S. expansion in years, with 120 new standalone stores set to open in time for the ...

Digital gift card relevance is no longer confined to the holiday season. As consumers use them for more occasions throughout the year, the next opportunity for retailers is making mobile purchasing, ...

Delivery has moved upstream. It now shapes which retailer a customer chooses, whether they finish checking out and whether ...

Marketing measurement shouldn't exist only to help marketers explain what happened. It should help the business decide what ...

Experiential marketing in retail doesn't have to mean elaborate events or large installations. It can be a staffed table, a temporary pop-up, an interactive display, a product demonstration, a ...

Free shipping remains one of e-commerce’s strongest customer incentives, but the economics behind it are becoming harder to ...