Aki Savolainen, Electrolux's contact centre director delivered a presentation at Genesys Xperience 2026 in Las Vegas on how ...

For many digital-first companies, growth no longer comes solely from the people sitting inside the organization. Platforms ...

Radical innovation is becoming a clear strategic necessity for ambitious global business leaders to address a variety of ...

More than one in ten online shoppers are expected to routinely use AI agents to purchase products on their behalf by 2030.

Amplified Group has launched the GTM Team Index, a new benchmark that is designed specifically for technology firms. The new ...

Research from SAP Engagement Cloud reveals that while Gen Z is leading the adoption of AI-powered shopping. It is also the ...

Exabeam's new research report reveals a critical security shift. 48% of leaders rank AI agents as their top threat, ...

UK Businesses are seeking greater control over their data according to the latest IDC InfoBrief research commissioned by ...

Travel across China requires steady awareness of mobile data usage for uninterrupted connectivity. Network performance ...

Atsign and Intel are claiming to have solved the encryption challenge of autonomous AI agents deployed at the edge. The focus ...

SUSE announced the technical enablement of SUSE Linux Enterprise Real Time for LF Energy SEAPATH. The company developed the ...

Enterprise Times spoke to Trevor Schulze, Chief Information Officer at Genesys, at the company Xperience 2026 conference in ...