Salesforce and NVIDIA today announced Koa, Salesforce's first CRM reasoning model for Agentforce, built on NVIDIA Nemotron to help agents reason through complex, multi-step workflows and use the right ...

Winners of our Leaders designation are the ultimate put-the-customer-first companies. Making full use of advancements in artificial intelligence, these vendors provide the tools that develop ...

Three times more customers will use third-party generative artificial intelligence tools than company-provided chatbots when resolving customer service issues, research firm Gartner predicts.

ZoomInfo, a go-to-market platform provider, has updated ZoomInfo MCP on >Salesforce's AgentExchange, helping users reach ZoomInfo's verified GTM data directly inside Slack AI. The integration connects ...

LAS VEGAS --- Though many companies have already adopted artificial intelligence, the biggest growth for the technology and benefits for users remain in the future, Scott Cravata, Genesys chief ...

LoopMe has integrated its Brand Lift measurement with The Trade Desk's Measurement Marketplace, enabling advertisers to set up and launch their studies without leaving The Trade Desk. Study parameters ...

LAS VEGAS — Artificial intelligence is causing the biggest shift in customer experience in a generation, Genesys Chairman and CEO Tony Bates said during his keynote at the Genesys Xperience 2026 ...

Integrate, providers of a lead management and data governance platform for B2B marketing teams, has acquired CaliberMind, a go-to-market intelligence, attribution, and marketing analytics platform ...

Columbia Bank prides itself on being "the business bank of choice" and "the easiest bank to do business with." Those concepts were challenged when the Tacoma, Wash.-based bank bought Pacific Premier ...

SurveyMonkey today launched Today's SurveyMonkey, a reimagined platform for scaling organizations to access real human insights. From the moment teams sign in, SurveyMonkey now offers a personalized ...

NIQ, a consumer intelligence company, has advanced its Agentic Commerce Measurement strategy through a collaboration with Similarweb to help companies understand how products are purchased in an ...

The Trade Desk, an advertising technology company, has introduced Kokai Zuma, the new release of its Kokai platform for planning, buying, and measuring advertising across the open internet. The Zuma ...