New global research finds marketing and IT are now forced to co-own the same AI decisions, but describe two different decision-making structures inside the same organizations, and both sides privately ...

Polestar can't sell new cars in the US — but it's still honoring warranties and parts. Here's what that means for CX.

On Sept. 10, Automattic told CMSWire Matt Mullenweg is on paid leave and Mark Davies is interim CEO. Today, they say ...

New job-ready agents help companies get to business outcomes faster across sales, service, commerce, and the workforce — driving revenue, reducing costs, and improving customer experiences Advances ...

Agentic workflows can solve the problem by retrieving and combining context from disconnected systems, applying ...

The deal brings the Tailwind CSS team in-house at Shopify, promising continued open-source stewardship while winding down new commercial sign-ups.

WordPress.com founder Matt Mullenweg just got an update he reportedly didn't approve — and this time, there's no "undo ...

Makes conversation data accessible and actionable in LLMs with the governance and secure access that businesses expect Helps business users save time, improve productivity, and complete tasks BELMONT, ...

Typewise's own research found 81% of customer service teams still run AI as disconnected tools. The company argues the reason is that keeping AI working has quietly become a full-time job. Nova does ...

New AI-powered Real-Time Voice Translation built directly into Zendesk Contact Center helps customers and agents communicate naturally across languages September 10, 2026 -- As AI agents take on more ...

New offering lets B2B sales teams independently launch governed, branded microsites to engage with buyers, understand buyer activity, and accelerate deals LOS ANGELES, Sept.

AI agents can research and narrow vendor options in seconds. But trust still has to be earned the hard way — and someone still signs their name to it. Everyone is focused on whether AI will replace ...