In this face-off between two customer service-focused help desk giants, I compare Freshdesk Omni and Zendesk for Customer ...

Haibot brings AI-powered IT help-desk to WhatsApp, cutting ticket backlogs at intakeSouth African AI startup Haibot has launched a conversational AI agent that manages the IT support journey – from ...

Zendesk announced on March 11 that it entered into a definitive agreement to acquire Forethought, an AI customer experience company. The transaction aims to expand Zendesk's AI agent offering on its ...

New integration connects help desk workflows with automated endpoint actions to save IT teams time and improve ...

As the tech industry shifts toward artificial intelligence agents and generative user interfaces, helping loved ones use ...

Your first 3D prints should be simple, practical, and satisfying to finish. This list highlights projects that print easily ...

The Northern Railways zone facilitated 14 lakh (1.4 million) passengers in five days, including 3.36 lakh departures from Delhi on March 1st alone. The Western Railway also played a significant role, ...

AI makes writing code easy, but checking and shipping it is the new headache. Don't let a mountain of "fast" code break your ...

Morgan Stanley Technology, Media & Telecom Conference 2026 March 4, 2026 11:30 AM ESTCompany ParticipantsDennis Woodside - ...

Indian Railways has ensured that passengers across the country are able to travel home for the Holi festival with ease and comfort through meticulous planning and coordinated execution across all ...

While much of the SaaS world is tightening its belt, Zendesk is doing the opposite and honestly, it's hard to argue with the logic. The company has announced a definitive agreement to acquire ...