Amazon now has two Prime Day shopping events per year. Oct. 7 and 8 is Prime Big Deal Days, and we're answering common ...

The outage affected websites like Coinbase and Fortnite, and disrupted services like Signal, Zoom, and Amazon's own products, ...

The Department of Veterans Affairs is seeking industry input on the Genesys Cloud Customer Experience platform.

Gryphon AI, the leading provider of Intelligent Contact Compliance solutions, today announced a strategic partnership with CloudHesive, an AWS Premier Partner specializing in cloud solutions and ...

The story behind the surprisingly catchy hold music at Social Security that millions have heard – and plenty even love.

Over 40 leading enterprise technology companies commit to building one of the first true agentic AI ecosystems NEW YORK--(BUSINESS WIRE)--The MACH Alliance, along with 45 enterprise technology ...

Amazon has agreed to a $2.5 billion settlement regarding enrollment in Prime subscriptions. Of that amount, $1.5 billion is going back to consumers in the form of settlement payments of up to $51.

A police force has been accused of incompetence and failing one of its retired former officers who was allegedly financially abused for tens of thousands of pounds at the hands of his former carer.

Multiple websites are down or not working properly this morning, including for Air New Zealand, police and Customs, and some ANZ customers say the bank’s app is again not working after thousands were ...

Customers in select markets can return items weighing 1 to 15 pounds through doorstep return pickup handled by USPS.

Organizations can deliver and scale exceptional customer experiences with AI, but automation only delivers full value when it's intelligently orchestrated.