In addition to being a personal communication channel, WhatsApp has evolved into a space for business transactions and ...

PRESSADVANTAGE – Rocket CRM has announced the introduction of its new Missed Call Text Back system, developed to enhance customer engagement, ensure timely responses, and minimize potential ...

Find the best predictive analytics tools to boost customer experience with clear top picks, pricing guidance, and an easy how ...

Optimum reported lower revenue across all business sectors, except wireless phone, during its third quarter of the year.

Airports across the country are feeling the pressure of staffing shortages and flight interruptions as the government shutdown persists into a 37th day without an end in sight. Travelers have been ...

Voice AI has the potential to streamline a lot of businesses' customer service tasks, such as answering routine customer questions or scheduling appointments, without a human agent needing to step in.

Brian, who goes by Chrome Slug on Instagram, filmed an exasperating ten-minute conversation with a white female employee, who refused to look up his order, assuming he was a delivery driver. Later, ...

Another way to help is to contact your representatives and ask them to pass a debt limit bill without further restricting ...

Chrysler is recalling more than 320,000 Jeep plug-in hybrid vehicles due to a faulty battery that can fail and lead to fire, ...

I tested Sezzle’s customer service chat—real people, fast help, and secure support that actually solves problems. Here’s what really happened.

More than 40,000 workers in Kansas City work in the 10 largest occupations most susceptible to AI automation — especially ...