Centralized analytics, video feeds and integrated platforms enhance situational awareness for public safety agencies.

Shorter grant windows reward agencies that keep modernization projects scoped, documented and budgeted before opportunities ...

Mississippi State Department of Health IT Security Officer Jarad Stout uses AI-powered automation and centralized security ...

Texas was one of many states directly impacted by cybercrime campaigns against critical infrastructure over the past few years. During NASCIO 2025, state CIOs and CISOs underscored what’s at stake ...

The shift matters because many government service desks have been held back by budget limits, old technology and procurement ...

Joel Snyder, Ph.D., is a senior IT consultant with 30 years of practice. An internationally recognized expert in the areas of security, messaging and networks, Dr. Snyder is a popular speaker and ...

A successful unemployment system overhaul offers a roadmap for agencies pursuing lasting digital transformation.

Tennessee uses cellular-connected self-service kiosks to reduce DMV wait times and make driver services available in ...

Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna and two ...

Artificial intelligence is rapidly becoming part of how state and local governments operate. Agencies are using AI to improve employee productivity, analyze data, strengthen cybersecurity operations ...

Scott Merritt is a patient experience architect at CDW with over 20 years of experience in the contact center space. When state and local government leaders talk to me about artificial intelligence, ...

Carlos Soto is an award-winning reviewer and journalist with 20 years of experience covering technology and business within various sectors and industries. Printing is, and maybe always will be, an ...