eBay is quietly canceling a much-used e-mail address, which has some members worried. Next month, the online auction giant will close its direct e-mail link to SafeHarbor, its department that responds ...

eBay has begun testing a new instant-messaging-based customer support feature. The feature, which eBay will test for the next eight weeks, enables people to chat with customer service representatives ...

The eBay Resolution Center is an online interface to help buyers and sellers report and resolve conflicts, such as not receiving an item and not receiving payment for an item. The system is used as a ...

Computer giant Dell suffered heavy criticism when it outsourced much of its customer support phone service overseas a number of years ago. But what happens when companies go a step further — when ...

EBay expects to maintain current customer support levels and does not anticipate any disruption to service as a result of the closure of its Vancouver office in September. ((CBC)) About 700 jobs will ...

Online auction Web site eBay said Wednesday it expects to hire up to 600 people over the next two years at its new customer support centre in the Vancouver suburb of Burnaby. The centre will provide ...

When eBay charges fees to your PayPal account and then later issues a refund for any reason, the money stays in your eBay account as a credit for future transactions. However, if you're not planning ...

This story was updated at 3:40 p.m. on Friday, Sept. 21, to include details about the candidate search and employee pay. Online retailer eBay is launching a new remote customer-service network, and ...