Churn is more than outright defection; it can also include silent attrition, where customers remain nominally active but reduce engagement, spending, or product adoption. High churn rates erode ...

Identifying the reasons why employees leave is crucial for tailoring effective retention strategies. Opportunities for career growth and recognition are vital drivers of employee engagement and ...

A report from IDRA found that the percentage of students who left school without graduating last year was lower than any year since they began keeping track in 1986 using a unique attrition ...

The percentage of Texas high schoolers who left school before graduating dropped to an all-time low last year, according to a study of high school attrition rates by the Intercultural Development ...