What's true in the musical “Annie" is true in every real-life customer service position as well: You’re never fully dressed without a smile. You can deliver great customer service with your shoes ...

One of the biggest changes Covid-19 has triggered in the business world is also one of the easiest to overlook. In a few short months, the pandemic has completely reshaped how businesses interact with ...

While human customer-service representatives with sunny dispositions can please clients, new research suggests that customers don’t always want their chatbots to be ...