It means energy users will no longer need to chase providers to resolve problems, and get some help with your costs if they fail to meet the new standards.

There are certain circumstances which will automatically qualify you for the compensation if you've had issues with your smart meter ...

The shake-up means thousands of Brits could be in line for an automatic £40 payment.

It's hoped that the new rules will set clear expectations of suppliers and push them to improve their smart meter standards.

Smart meter deployment has slowed in Great Britain, according to the latest figures from the UK Department for Energy Security and Net Zero (DESNZ). A total of 780,800 smart and advanced meters were ...

Energy firms must automatically pay £40 compensation to households left waiting more than six weeks ...

Energy regulator Ofgem will pay £40 to customers as new guidelines come in this month ...

Man with faulty Scottish Power smart meter welcomes new compensation rules as 3.3 million UK homes affected by broken meters ...