Sprout Social announces enhancements to its Care solution, including AI integration, improved workflows, and new compliance features for customer support. Sprout Social has introduced new innovations ...

I recently spoke to a friend who was frustrated by a customer service experience with his mortgage company. Before this incident, he had liked the bank and found them easy to work with. He had ...

This looming turnover wave signals a critical need for organizations to dig deeper. Beyond traditional perks, it's time to address the emotional and psychological factors driving disengagement.

NYSOFA-ElliQ partnership joins the lineup of major NYSOFA initiatives by working with local offices for the aging and partners to identify older adults who would most benefit from the new technology.

Organizations are integrating previously disparate services to better align their offerings with the shift from fee-for-service to risk-based care through visionary, member-centric solutions. For ...

In recent years, healthcare has witnessed a transformative shift towards proactive and personalized care, approximately 1,300% Surge in Use for Remote Patient Monitoring (RPM). RPM is an innovative ...

BMW has announced a new AI-driven offering in customer service called BMW Proactive Care, and it comes with a range of tools that are designed to let the car identify existing and predictable service ...

Workplace mental health is undergoing a major shift as companies move away from outdated, reactive Employee Assistance Programs and toward proactive, personalized care models, says Adriano Domingues, ...

Encouraged by a new financial analysis, the Massachusetts Health and Hospital Association promoted legislation Monday ...

AUSTIN, Texas--(BUSINESS WIRE)--Sana, a value-based health care company that provides Fortune 500-level health care to small businesses at affordable prices, and Proactive MD, a national leader in ...