Ask doctors about patient surveys and you'll likely draw a shrug or an eye roll. Some physicians and hospital administrators find them useful, while others find them flawed. Greg Hood, MD, internist ...

Patients, particularly those who have been hospitalized in the past, often struggle to follow prescribed treatments and stay on track with health management. Many want, and could benefit from, ongoing ...

Even before COVID-19, the American healthcare industry was in need of a boost, with legislation like Obamacare attempting to improve access to and quality of care. And while more than 80% of ...

Quality standards in health care are constantly improving, and it is crucial that knowledge and experience in the use of quality management (QM) tools grow accordingly. Therefore, the International ...

Patient feedback is central to improving care, but many healthcare organizations struggle to turn feedback into meaningful action. This gap often arises because standard surveys do not always capture ...

When it comes to improving patient care, feedback is the compass that guides healthcare providers in the right direction. But here’s the catch, traditional feedback often fails to capture honest ...

As the calendar turns to 2025, the biggest changes are coming to the HCAHPS survey since the advent of the national patient experience measurement system in 2006. After years of study and testing, CMS ...