The coming 12 months at Halfords should see the bikes, car parts and auto services company raise its customer service game – supported by multiple new technology deployments. In early January 2020, ...

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Leading British retailer selects 8x8 X Series to streamline operations and intelligently support more than 4,000 customer service agents and employees Until now, Halfords had multiple legacy ...

Halfords today unveiled the second phase of its transformation strategy, with an emphasis on using data to improve online and offline service. The cycling to automotive equipment retailer said, as it ...

Halfords has snapped up automotive service and repair chain National in a deal that boss Graham Stapleton says “cements” the chain as the UK’s largest vehicle repair business. Halfords said the deal ...

BRITISH retail giant Halfords is considering offering customers a unique service during routine MOT checks. The company, today announced a scheme offering motorists a free personal health check when ...

Halfords has revealed it is now providing motorists throughout the UK with a complimentary car service at branches nationwide. With forecasters predicting temperatures will exceed 30 degrees in the ...

Halfords has announced it is reopening a further 34 stores for collection only. Some 346 Halfords stores are now operating, albeit in a limited capacity, across the country. The majority of Halfords ...