The SSA's "digital first" push means its AI chatbot is answering more and more customer service calls. Older Americans share how it affects them.

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This article originally appeared in the April 2023 issue of Security Business magazine. When sharing, don’t forget to mention Security Business magazine on LinkedIn and @SecBusinessMag on Twitter. The ...

The Social Security Administration’s staffing and customer service issues have been mounting, and budget disputes in Congress could make them worse. By Mark Miller Few government agencies touch the ...

Although enterprises claim to emphasize customer experience in today’s digital business landscape, many fail to address a downright essential aspect: customer experience security. Yes, security should ...

Dec 8 (Reuters) - Call the Social Security toll-free number for assistance these days, and this is the message you will hear: “We are experiencing service issues including poor call quality, dropped ...

Users on Google Workspace Business, Enterprise, and Frontline plans can now access Google Gemini without switching to a personal email address. On Sep. 24, Google announced new features and expanded ...

YARMOUTH, Maine—Veronica Moturi, 36, is the senior vice president of customer experience at Brinks Home, one of the largest smart home security providers in the U.S., based out of Dallas. Find out ...