Many customer service operations have had to go from centralized to distributed operations — but relying on people working from home brings specific challenges. Many customer service operations had to ...

Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. Let’s start by defining what ...

There are many perks to remote work, and people discover new ways to enjoy the comforts of working from home every day. Evidently, one of these comforts is barbecuing while providing customer service ...

In this context, even “satisfied” is only a “meets-minimum,” and does not put you ahead of your competition. To stand out, you need to provide exceptional and memorable personalized service at all ...