We all know that customer service is a core space where companies can improve to maintain an edge against their competitors. An article from Zendesk highlights "51 customer service statistics you need ...

It’s no secret that live chat is growing in importance as a customer service channel. People have gotten used to messaging with their friends and family, so it’s no wonder many want to interact with ...

You can contact PayPal immediately over the phone, or use their online Help Center and Message Assistant.

Forbes contributors publish independent expert analyses and insights. Dan Gingiss covers current events that impact customers and employees. Of all of the customer service channels, live chat probably ...

eBay has begun testing a new instant-messaging-based customer support feature. The feature, which eBay will test for the next eight weeks, enables people to chat with customer service representatives ...

Airline JetBlue added a chat feature to its app that lets travelers contact customer service directly. The chat keeps a record of prior online interactions between customers and airline employees, ...

Dish announced today that its customers can now chat with service representatives through Apple's Business Chat messaging service. Apple launched Business Chat earlier this year and it lets companies ...

When Salesforce introduced Einstein, its artificial intelligence platform in 2016, it was laying the ground work for artificial intelligence underpinnings across the platform. Since then the company ...

Technologies that support digital-first service will overtake traditional channels like phone and email as the most valuable technologies for customer service and support leaders in the next two years ...

Their virtual meet-cute began when Jonah Taylor received a broken record from Target, who connected him with Pablo over an online support chat. TikTok/@jonah.taylorr Cupid’s arrow shot a bull’s-eye ...

Everyone seems to complain about how hard it is to get good help these days, and even artificial intelligence assistance isn't without headaches ‒ especially for one Chevy dealer. Screenshots of an ...