You call customer service to help solve an issue. Then an annoying AI bot wastes your time and leads you in circles. Next ...

Glance releases its 2026 CX Trends Report, revealing how last year’s rush toward AI reshaped — and often damaged — customer ...

Service bots are revolutionizing the marketplace, from traditional retail and food-and-beverage to health care. These autonomous systems, from physical robots to digital chatbots, are designed to ...

Dennis Woodside is one of those brand name operators in Silicon Valley, after working as an executive at Google, Dropbox, and Impossible Foods. While those are familiar brands, you might not have ...

Robots have taken over customer service jobs to replace humans in the alternate universe of Customer Service Bot’s Rules for the Drive-Thru, written by Cinna Jude and directed by Krystal Glover. The ...

The UK-based package delivery service DPD has disabled parts of its AI chatbot service after the bot was caught swearing at customers and even insulting DPD, multiple outlets have reported. A ...

AI may replace 20-30% of customer service agents by 2026, per tech research firm Gartner.

One red-hot category in the generative AI space is customer support, which isn't surprising, really, when you consider the tech's potential to cut contact center costs while increasing scale. Critics ...

This all started so simply. ASOS customer Nick just wanted to know the status of his return. Due to the company’s automated customer service bots however, Nick is more confused now than when he ...

When you have to call a customer service line, where's your patience on a scale of 1-10? "Most people start at a nine or nine-and-a-half," says Amas Tenumah, who wrote a book called Waiting for ...

This week, the Biden administration announced it is taking on more of what it calls "everyday headaches and hassles that waste Americans' time and... Sick of customer service bots and subscription ...