Customer service is crossing a new horizon. While live agents aren’t going anywhere, AI radically changed the playbook. We’re in the first inning of a game that promises to alter the way we handle ...

Customer communications is crucial for businesses to provide exceptional customer experience and build strong relationships with customers in any industry. When conducting business, consider the ...

In B2C industries, a positive service experience helps you keep and acquire customers, providing a competitive edge. But customer experience management (CXM) is critical in B2B industries as well. CXM ...

Relationships matter in B2B. But for many B2B businesses it’s simply not commercially viable to individually account manage each customer. This means that when issues arise, customers need to be ...

In response to this situation, Info-Tech Research Group has published its latest blueprint, Generative AI Use Cases for Marketing, Sales, and Customer Service. The global research and advisory firm's ...

WALTHAM, Mass.--(BUSINESS WIRE)--Pegasystems Inc. (NASDAQ: PEGA), The Enterprise Transformation Company TM today announced the industry’s first workflow-powered, agentic approach to customer ...

Blueprints are quintessential to any build. They’re a set of instructions for how to handle the buildout of a building, and vital communication tools that help ensure anyone who comes into the fold at ...

NVIDIA has launched the AI Blueprint for retail shopping assistants, a generative AI workflow aimed at enhancing shopping experiences both online and in-store. This blueprint, developed on the NVIDIA ...

Recently, I came across reports from the Institute of Customer Service Professionals (ICSP) that shed light on a pressing issue affecting Ghana's economic backbone—the service sector. The revelation ...

New Pega service offering embeds enterprise workflows into any self-service channel to deliver consistent conversational experiences that delight customers and reduce costs WALTHAM, Mass., August 05, ...