In 2025, 47.9% of companies used the contact center platform as the primary interface for agents, and 43.2% used the CRM ...

Customer service has evolved from the call center to the contact center to now the customer experience (CX) center, a more accurate moniker to describe how the modern contact center handles multiple ...

Zoomtopia, the annual Zoom customer and partner conference, was held October 9-10 in San Jose, CA. An audience of approximately 300 joined the live keynotes in the San Jose McEnery Conference Center ...

An omnichannel contact center enables businesses to engage with customers across multiple platforms—voice, chat, SMS, email, and social media—painlessly and consistently. Rather than juggling ...

Proven tools matter. Contact center technology succeeds when it improves FCR, AHT or CSAT, not when it simply adds more features. Agent support wins. AI and automation deliver when they amplify agents ...

MOUNT LAUREL, N.J.--(BUSINESS WIRE)--Wachter, Inc., a nationwide technology solutions innovator, announced today the opening of its new Customer Experience Center (CEC), a one-of-a-kind showroom ...

SINGAPORE--(BUSINESS WIRE)--TDCX Inc. (“TDCX” or the “Company”) (NYSE: TDCX), an award-winning digital customer experience (CX) solutions provider for innovative technology and other blue-chip ...

In the last decade, advancements in technology have reshaped how retail companies do business. Following COVID-19, new and immersive technologies like virtual reality (VR), extended reality (XR) and ...

Hyosung America is the leading manufacturer of ATMs for retail and financial services customers worldwide. As a key element of the company’s global initiative to reinvent their brand and highlight the ...