Editor’s note: “Behind the News” is the product of Sun staff assisted by the Sun’s AI lab, which includes a variety of tools such as Anthropic’s Claude, Perplexity AI, Google Gemini and ChatGPT.

AI can help fill a real gap left by physician shortages and long waits for specialist care if you use it wisely, write Drs.

When businesses use chatbots, they drive a positive shift in engagement, lead generation, and customer experience. A bold yet believable statistic: chatbots can increase lead conversions by up to 100% ...

To determine the best AI chatbots for customer service, CNBC Select analyzed over a dozen services. We narrowed down our ...

As more people turn to AI chatbots for things like companionship, life advice, or even as a stand-in for therapy, experts say ...

Amazon, Google, Meta and OpenAI are now all pushing AI interactions to be natural and conversational. Get ready for chatbots that want to be your friend. Katie Collins Principal Writer Katie is a ...

Here are five reasons you might wonder if turning to a chatbot should replace your therapist, alongside important ...

Recent studies highlight how AI chatbots are transforming gaming communities, enhancing engagement, and offering emotional support, but also raising concerns about overreliance, especially among teens ...

Hospitals across the U.S. are rolling out AI-powered chatbots integrated with patient records to speed access to health information and appointments, aiming to cut long wait times. Supporters ...