A few years ago at its Build developer conference, Microsoft made its conversation as a service (CaaS) offerings the centerpiece of its announcements. This year, Microsoft made some solid advancements ...

There’s something new and powerful for ChatGPT users to play around with: Custom GPTs. These bespoke bots are essentially more focused, more specific versions of the main ChatGPT model, enabling you ...

Azure OpenAI enables developers to rapidly design, deploy, and scale intelligent chatbots that understand natural language and integrate into everyday workflows. From setting up resources to refining ...

Twitter bots can do a heck of a lot more than just spam trending hashtags and relentlessly follow users. Take the Twisst ISS alerts bot, which sends you a direct message whenever the International ...

Estimates place the number of contact center agents in the United States at roughly 1.8 million, and the industry’s turnover rate averages between 30 percent and 45 percent. Those statistics are ...

We’ve listed all the things you need to set up before getting started with the tutorial: Install Node.js onto your machine. Create an account on Discord. You can ...

Want to create a bot? You can do it in 30 minutes or less and without any coding skills! Here's how to create a bot to answer questions defined in a knowledge set or FAQ. Chatbots, infobots, ...

Chatbots are often touted as a revolution in the way users interact with technology and businesses. They have a fairly simple interface compared with traditional apps, as they only require users to ...

Robotic process automation, or RPA, can save organizations considerable time and money. Where appropriate, RPA can complete manual processes much faster and more accurately than a human. With many low ...