If your customer experience leaves consumers feeling underwhelmed, or if your customer lifetime value (CLV) is low, it’s time to make a change. In this post, we’ll cover what CLV is and why it’s ...

Customer service has traditionally been viewed as a cost center for businesses. It's often seen as a necessary expense that only adds a little value to the bottom line. But customer experience is ...

Age UK, Yorkshire Wildlife Trust and RSPCA reveal the CRM, digital experience platform, and other marketing technologies they use to help boost support.

As companies look for more ways to acquire and retain customers, it is essential to have the proper methodologies in place to ensure customer success. Inbound marketing can be a key part of this ...

Get ready for your reviews to go through the roofs, your customer loyalty to respond likewise, and your cash registers to start ringing like they’ve never done before. When interacting with a customer ...

Note: This video is the fifth of a six-part interview between Morningstar director of personal finance Christine Benz and Vanguard president and CEO Tim Buckley. Christine Benz: I want to talk about ...

Multiple studies and opinion surveys performed across industries agree: It’s more cost-effective to retain existing customers than it is to acquire new ones. Knowing this, many business leaders devote ...

The advent of generative AI models has ignited an era of fascination and experimentation, yet the tangible economic implications of their widespread implementation have largely remained a mystery. In ...

AUSTIN, Texas--(BUSINESS WIRE)--Software Advice’s latest report highlights a significant gap between best practices for digital accessibility and the current state of accessibility on most retail ...

The survey identified the top five retail industry challenges: industry competition, inflation and high costs, rising customer acquisition costs, changing consumer behavior, and cost of returns. Also: ...

Starbucks (NASDAQ:SBUX) is rolling out a major hiring initiative to add at least one full-time assistant store manager at almost every company-operated location across the U.S. and Canada by the end ...