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Apple's AI virtual assistant has had a rough few years. Initially falling behind in the voice assistant race to the likes of ...

Agentic commerce demands a complete transformation of the e-commerce landscape — from retooling the tech stack to refining ...

An artificial intelligence (AI) virtual assistant supervised by nonclinical staff helped recently hospitalized patients with new diagnosis of heart failure with reduced ejection fraction (HFrEF) ...

Across enterprise, consumer, and professional contexts, AI assistants like Microsoft Copilot, Google Gemini, and ChatGPT are evolving from simple helpers into agentic systems that automate workflows, ...

Find the latest Virtual Assistant news from WIRED. See related science and technology articles, photos, slideshows and videos ...

Glia, the leader in customer interaction technology, today announced Glia Virtual Assistant (GVA) Learning 360, a first-of-its-kind AI solution that learns how a contact center’s best agents would ...

Call center chief Thor Dunn stands Wednesday at the California Department of Tax and Fee Administration offices in Sacramento. The call center is using a new AI virtual assistant to improve its ...

Editor’s note: This story has been updated to specify the types of calls the AI virtual assistant handles. LYON COUNTY, Kan. (KSNW) — A Kansas county is entering new territory, using artificial ...